Privacy Policy

InBalanceCentre
Website: https://inbalancecentre.com/

At InBalanceCentre, we take your privacy seriously and are committed to protecting your personal data in accordance with the UK GDPR 2018, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

InBalanceCentre provides osteopathic diagnosis and treatment of musculoskeletal conditions. We may also offer additional therapies, about which we can provide details. Our treatments follow the Institute of Osteopathy patient charter and General Osteopathic Council practice standards.

2. Personal Data We Collect

We may collect personal data from you, including:

• Health information relevant to your treatment (e.g., medical history, medications, injuries, treatment notes).
• Contact information (e.g., phone number, email, postal address) for appointment reminders and communication.
• Website and marketing data, including IP addresses, cookies, and surveys.

We will only collect information necessary for your care, administrative purposes, or where required by law.

3. How We Use Your Data

We process personal data for the following purposes:

• To provide treatment and manage your healthcare records.
• To communicate appointment details, reports, and relevant information about your care.
• For marketing purposes, where you have given explicit consent (you may opt-out at any time).
• To comply with legal and regulatory obligations.

Your data is never sold or shared with third-party brokers. Pre-vetted staff with signed confidentiality agreements may handle data for administrative purposes.

4. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity – to provide treatment and services.
• Explicit consent – obtained from you for specific purposes.
• Legitimate interests – such as responding to enquiries and promoting our services.

5. Cookies

Our website uses cookies to improve user experience and track visitor preferences. You can adjust your browser settings to refuse cookies if preferred.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”) in certain circumstances.
• Restrict processing of your data.
• Request portability of your data.
• Object to processing, including direct marketing.
• Object to automated decision-making, including profiling.

Requests will require ID verification (e.g., passport, driving licence, or birth certificate and a recent utility bill).

To exercise your rights, contact:
Email: [email protected]
Phone: +44 074 0519 8437

7. Data Retention

We retain personal data for the duration of treatment and for eight years afterward to meet legal obligations. Records for minors are kept until the child turns 25. After this period, data is securely deleted unless retention is necessary for future obligations.

8. Data Storage

All personal data is stored securely in the United Kingdom.

9. Sharing and Disclosure

Your personal data is only accessed by staff involved in your care. We may disclose data:

• When required by law or governmental authorities.
• To enforce our Terms and Conditions (e.g., to investigate fraud or safety concerns).

We will never share your personal data for marketing purposes without your consent.

10. Complaints

If you wish to make a complaint about how your data is processed:

Step 1: Contact us directly
Raquel Pereira, InBalanceCentre
Phone: 074 0519 8437
Email: [email protected]

Step 2: Contact the ICO if unsatisfied
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Phone: +44 (0)303 123 1113
Website: https://ico.org.uk/